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Palma de Mallorca Airport

Check-in at the airport

Check-in panel at Departures hall
Check-in panel at Departures hall - Palma airport PMI

The check-in process tells the airline with which you will travel that the passenger has made the last process and is ready to boarding.

Please, check on arrival at Palma Majorca airport the information screens about the check-in desk designated to your airline  and flight. Is highly recommend while you are waiting for your flight to watch out this information due to possible last-minute changes gate changes or modifications on the scheduled departure.

On the information screens you can see your flight, listed according to the time of departure, flight numbers and airline companies, the destinations, the counter where you can check-in your luggage and the corresponding boarding gates, if already assigned

After the check-in of your luggage at the corresponding counter, you will receive your boarding pass, which indicates your boarding gate. With the departure time approaching, the departure gate does also appear on the information screens. Please don't hesitate to contact the staff at the information desks and at the check-in counters, in case of any doubts.

To avoid queues at the time of airport check-in, many companies allow online check-in in advance, from your home, office or mobile device. Besides, some companies have installed self check-in machines in the Passenger Terminal at Palma airport: Air Berlin (level 2 and level 4), and Air Europa (level 2).

Check-in and boarding: keep in mind

The passenger should be at the check-in counter at least with : 
 For No Schengen flights: 3 hours prior the departure scheduled time.
 For Schengen and domestic flights: 2 hours prior the departure scheduled time.
Note that there might be many people at peak travel periods or special event dates.

Keep an eye on the information panels, as there may exceptionally occur last-minute changes.

Please make sure that you carry all of your belongings with you before leave the check-in counter: personal documents, boarding pass and ID or passport.


Once you have finished the check-in process and get the Boarding Pass, please head to the corresponding boarding gate through the security controls -to check the necessary documents and if there is any prohibited items in your hand luggage-, checkpoints located on the two floors of the Departures hall (access Module B by level 2, and access Modules A, C, D, by level 4).

Check the necessary documents and prohibited items in hand luggage to access the boarding area and your flight.
Boarding gates at the airport.

Check in online

It is available 24-48 hours before the flight departure time and it closes 1-2 hours before departure. This system allow the airline to confirm the passenger assistance to the flight, and in most cases, the passenger can select the seat on the plane.

If you think your bags will exceed the baggage allowance, some airlines let you pre-purchase additional baggage allowance while check-in online. The excess baggage rates are lower during this process than in the airport counters.

How does the check-in online?

Visit the website of your airline and identify yourself as a user. Sometimes is enough with the flight locator and the surname of the passenger. Follow the instructions of the check-in online page to print the boarding pass, or receive this information on your mobile as a Bar Coded Boarding Pass -or BCBP. The use it to print the boarding pass in the self-check-in machines at the airport.

Mobile boarding pass sample

The mobile boarding pass

The Bar Coded Boarding Pass or mobile boarding pass is an image with a 2D code that contains all the essential data of the flight and the passenger, in a readable form for the self-check-in machines. It is given by the airline in the last step of the check-in online.

Check-in counters and boarding gates

Passenger Terminal - Palma airport

Check-in counters

Departures hall, level 2.
204 domestic and international check-in counters, distributed in 6 areas: level 2.
12 of them are special baggage check-in counters: level 2.

  • Zone A: check-in desks from 1 to 34. Special baggage desk: 1 and 34.
  • Zone B: check-in desks from 35 to 68. Special baggage desk: 35 and 68.
  • Zone C: check-in desks from 69 to 102. Special baggage desk: 69 and 102.
  • Zone D: check-in desks from 103 to 136. Special baggage desk: 103 and 136.
  • Zone E: check-in desks from 137 to 170. Special baggage desk: 137 and 170.
  • Zone F: check-in desks from 171 to 204. Special baggage desk: 171 and 204.

Self check-in Air Europa (level 2).

Security and passport controls

The security controls are located on level 2 and level 4 of the Passenger Terminal Departures hall, depending on which boarding module you must go (access to Module B by level 2, and access to Modules A, C, D by level 4).

As a safety all passengers must go through security checks before entering the boarding area, and on certain occasions, before boarding the aircraft. It is a common process at all airports crossing through a metal detector. Also, the security staff can order the user to remove the shoes and take out bulky clothes.

Hand luggage and everything you carry will be verified through an X-ray machine. Staff will ask you to deposit the items carried on trays placed for that purpose. laptops and tablets should be removed from their carrying cases. Devices batteries must be sufficiently charged, at least to can be start.

Depending on the destination of your flight you must pass a new security and passport control before boarding.

Boarding area and boarding gates

Palma airport terminal map

Boarding area

The boarding area of the passenger terminal has two independent floors. From level 0 there is access to Boarding Module B, with its boarding gates, and from level 4 there is access to Modules A, C, D, also with their boarding gates. You can find more information on the following tabs on this page.

Boarding gates

The Boarding gates are distributed throughout four independent boarding modules (Modules  A , B, C, D). You can find more information on the following tabs on this page.

The airport has a total of 86 numbered Boarding gates (69 physical, some with double or triple numeration) throughout the four Boarding Modules, and a total of 25 fingers or jet bridges.

Module A - Palma airport

Check-in counters

As part of one of the airport boarding areas, Module A does not have check-in desks. The check-in desks are located in the lobby of the Passenger Terminal Departures.

Security and passport controls

As part of one of the airport boarding areas, Module A does not have security checkpoints . The security control is located before accessing this Module, in the 4th level of the Hall of Departures of the Passenger Terminal.

However, depending on the destination of your flight, you may need to pass an additional security control and / or passport control.

Boarding area and boarding gates

Palma airport terminal map

Boarding area

The boarding area of Module A consists of 2 floors -level 0 and level 1-, and it disposes all the services needed for passengers. You can consult this services at Palma airport Terminals and Modules section.
Module A can only be accessed from the 4th level of the Passenger Terminal, prior to the security controls, and after passport controls.

Boarding gates

The boarding gates of Module A are distributed along its two floors.

  • Level 0: 6 Boarding gates with the following numbering: A01-A02, A03-A04, A05-A06, A23-A24, A25-A26 and A27-A28 (Total, 12 Boarding gates numbered).
  • Level 1: 8 Boarding gates with jet bridge and with the following numbering: A8, A10-A11, A12-A13, A14, A16-A17, A18-A19, A20-A21 and A22 (Total, 13 Boarding gates numbered).

Module B - Palma airport

Check-in counters

As part of one of the airport boarding areas, Module B does not have check-in desks. The check-in desks are located in the lobby of the Passenger Terminal Departures.

Security and passport controls

As part of one of the airport boarding areas, Module B does not have security checkpoints . The security control is located before accessing this Module, in the 2nd level of the Hall of Departures of the Passenger Terminal.

However, depending on the destination of your flight, you may need to pass an additional security control and / or passport control.

Boarding area and boarding gates

Palma airport terminal map

Boarding area

The boarding area of Module B consists of 2 floors -level 0 and level 1-, and it disposes all the services needed for passengers. You can consult this services at Palma airport Terminals and Modules section.
Module B can only be accessed from the 2nd level of the Passenger Terminal, prior to the security controls.

Boarding gates

The boarding gates of Module A are distributed along its level 0.

Level 0: 8 Boarding gates with the following numbering: B30, B31, B32, B33, B34, B35, B36 and B37.
The Boarding gates of Module B are on ground-level, so the module does not have jet bridge.

Module C - Palma airport

Check-in counters

As part of one of the airport boarding areas, Module C does not have check-in desks. The check-in desks are located in the lobby of the Passenger Terminal Departures.

Security and passport controls

As part of one of the airport boarding areas, Module C does not have security checkpoints . The security control is located before accessing this Module, in the 4th level of the Hall of Departures of the Passenger Terminal.

However, depending on the destination of your flight, you may need to pass an additional security control and / or passport control.

Boarding area and boarding gates

Palma airport terminal map

Boarding area

The boarding area of Module C has a single floor -level 0 and level 1-, and it disposes all the services needed for passengers. You can consult this services at Palma airport Terminals and Modules section.
Module C can only be accessed from the 4th level of the Passenger Terminal, prior to the security controls, and after passport controls.

Boarding gates

The boarding gates of Module B are distributed along its level 1.

Level 1: 27 Boarding gates with the following numbering: C38, C39-C39B, C40, C41-C42, C43-C44, C45-C46, C48, C50, C52, C54, C55, C56, C57, C58, C59, C60, C61, C62, C63, C64, C65, C66, C67, C68, C69A, C69B and C71-C72-C73 (total, 33 Boarding gates numbered).
17 of these Boarding gates have jet bridge.

Module D - Palma airport

Check-in counters

As part of one of the airport boarding areas, Module D does not have check-in desks. The check-in desks are located in the lobby of the Passenger Terminal Departures.

Security and passport controls

As part of one of the airport boarding areas, Module C does not have security checkpoints . The security control is located before accessing this Module, in the 4th level of the Hall of Departures of the Passenger Terminal.

However, depending on the destination of your flight, you may need to pass an additional security control and / or passport control.

Boarding area and boarding gates

Palma airport terminal map

Boarding area

The boarding area of Module B consists of 2 floors -level 0 and level 1-, and it disposes all the services needed for passengers. You can consult this services at Palma airport Terminals and Modules section.
Module D can only be accessed from the 4th level of the Passenger Terminal, prior to the security controls, and after passport controls.

Boarding gates

The boarding gates of Module D are distributed along its level 1.

Level 1: 20 boarding gates with the following numbering: D80, D81, D82, D83, D84, D85, D86, D87, D88, D89, D90, D91, D92, D93, D94, D95, D96, D97, D98 and D99.
10 of these boarding gates have jet bridge.

Boardings using boarding gates odd-numbered are carried out by shuttle bus.

Further information

About the necessary travel documents and about the formalities at your arrival at the airport destination at aeropuertosenred.com.

About the boarding area at aeropuertosenred.com.

About the check-in process at aeropuertosenred.com.

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