In compliance with the regulation of the European Parliament (EC) 1107/206, the Palma de Mallorca Airport offers free attention and assistance to passengers with reduced mobility (PMR).
This service is available to all passengers suffering from reduced mobility or any other kind of disability. We recommend to apply for it at least 48 hours prior to their journey, in order to have everything prepared, from the moment they arrive at anyone PMR meeting points at the Palma airport airport.
* Special needs
If you are looking for information about passengers with special needs due to pregnancy, injuries, special care, babies and/or children traveling on their own, etc., please check out additional information about passengers with special needs at aeropuertosenred.com .
This service is free and can be ordered by Internet through his link of the Public Corporation AENA, or the following contact numbers: (+34) 902 404 704 y (+34) 91 321 10 00.
PRM Services for passengers with reduced mobility
To allow passengers with hearing and/or speech impediments to request this assistance by phone, there is a complementary service for mobile phones in text mode and real time.
Once downloaded and installed the necessary software in the mobile phone of the interested person, he/she can easily make phone calls to the indicated numbers in order to realize any consultation or a request for assistance. The download and the software for this service are free.
- Please request this assistance at least 48 hours prior to your flight.
- This is a 24 hours service, available all year round.
Passengers who require this service should also inform the airline company, the agent or the tour operator about their need for assistance.
PRM meeting points
PRM meeting points are distributed inside and outside the Palma airport main Passenger Terminal, and in the airport parking area.
Passenger Terminal - Palma airport
PRM meeting points per floors
Outside level 0, bus stop.
Level 0, Arrivals forecourt terminal.
Level 2, Departures forecourt terminal.
Level 2, Departures hall (2 PMR meeting points).
Parkings Palma airport
PRM meeting points at parking areas
General parking building, level 4.
PMR Rights and complaints
If you wish to give us suggestions about the provided service or if you wish to make a complaint because you consider that you were not treated adequately during this service or because you were denied the access to your flight unjustifiably, please consult the following page of Complaints Service for persons with reduced mobility (PRM) at aeropuertosenred.com.