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Palma Mallorca
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Palma de Mallorca Airport

Complementary passenger services in the Terminal and Modules

Palma Mallorca Airport premises offers a wide range of complementary services in order to facilitate the stay its visitors and facilitate a comfortable journey to the passengers.

Some of these services are tariffed and several of them are only available for passengers and not for the general public, due their location inside the passengers-only area.
And not all the services are open 24 hours, or can be out of service for maintenance or repairs. You just call the phone number if you need more information about the service.

Next services list are located to the Passenger Terminal and Modules A, B, C and D.

Information
Airport information

902 404 704 / (+34) 91 321 10 00
Passenger Terminal level 0, Arrivals hall.
Passenger Terminal level 2, check-in area B.
Passenger Terminal level 2, check-in area E.
Passenger Terminal level 4, Boarding area.
Passenger Terminal level 4, Departures hall (Passenger information).
Module C level 1, Boarding area.

Tourist information

Consell de Mallorca Tourism agency:
Passenger Terminal level 0, Arrivals hall.

Car hire

Get all the information about the car rental companies in Palma airport (office location at terminals, schedulle, current promotions) at car rental Palma airport.

ATM

Passenger Terminal level 0, Arrivals hall and baggage claim hall.
Passenger Terminal level 2, Departures hall.
Module A level 1, Boarding area.
Module C level 1, Boarding area.
Module D level 1, Boarding area.
Zona Genaral parking building, level 0.

Baby facilities room

Passenger Terminal level 0, Arrivals hall

Baggage wrapping

Baggage wrapping machine are next to the check-in counters, at Departures areas. To get this service, leave your baggage to the Safebag staff. If you don't want the wrapping machine covers the baggage wheels and handle, you must inform the staff.

Passenger Terminal level 2, check-in area.

Children's play area

Module A level 1, Boarding area.
Module B level 0, Boarding area.
Module C level 1, Boarding area.
Module A level 1, Boarding area.

Desfibrilators

Airport have 28 Heart Rescue Areas (Semiautomatic External Defibrilator) which aims to assist passengers in case of heart attack, strategically located.

Distributed in each level of the Passenger Terminal: public areas, Departures hall and Arrivals hall, and exclusive areas for passengers boarding and baggage claim.
Modules A, B, C and D, Boarding areas.
General parking building, level 4, main hall.

Dog toilets / Dog off-leash area

Spaces enabled to the needs of the pets of passengers or visitors or companions. Fenced areas with explanatory signs and banks, pet water source and litter bins with bag dispenser.

Passenger Terminal level 0, garden in front of Module A.
Passenger Terminal level 2, Solarium area.
Module C level 1, Boarding area.

Exchange, currency exchange offices
Global Exchange

Passenger Terminal level 0, baggage claim hall.
Module A level 1, Boarding area.
(+34) 900 855 550

Best and Fast Change

Passenger Terminal level 2, check-in area.

Halls for hire

You can find all information about halls for hire in the airport, location and features at Lounges for hire in the airport.

Internet - Wi fi and public access devices

You can find all information about internet public access devices, Wi fi and how to connect at Internet public device access and free Wi fi.

Left luggage office

Currently, Majorca airport doesn't have Left luggage office.

Lost & found

Free service provided for lost property at the airport.
For lost objects in the aircraft, contact your airline company.

Passenger Terminal level 0, Arrivals hall.
(+34) 971 789 456
Please to consult.
pmiobjhallados@aena.es
Lost property claim form (in Spanish).

Lost luggage

Services to resolve incidents with checked baggage. Responsible companies for baggage incidents at Palma Mallorca airport:

Acciona

Lost luggage: (+34) 971 787 933
Passenger Terminal level 0, Arrivals hall.

Air Europa

Lost luggage: (+34) 902 190 271
Passenger Terminal level 0, Arrivals hall.

Easy Jet

Lost luggage: (+34) 902 599 900
Passenger Terminal level 0, Arrivals hall.

Groundforce

Lost luggage: (+34) 902 190 271
Passenger Terminal level 0, Arrivals hall.

Iberia

Lost luggage: (+34) 971 789 979 / (+34) 971 789 972
Passenger Terminal level 0, Arrivals hall.

Jet2.com

Lost luggage: (+34) (+34) 971 787 714
Passenger Terminal level 2, Departures hall.

Norwegian Air

Lost luggage: (+34) 971 789 979
Passenger Terminal level 0, Arrivals hall.

Ryanair

Lost luggage: (+34) 971 789 014
Passenger Terminal level 0, Arrivals hall.

Post office and mailbox

Post office: Passenger Terminal level 2, Departures hall.
Mailbox: Passenger Terminal, public areas level 2 and level 4.

Medical care

Medical centre first aid:
Passenger Terminal level 2, Departures hall.
(+34) 971 789 292
24 hours.

Meeting point

Passenger Terminal level 0, Arrivals hall.

Pharmacie

Passenger Terminal level 2, Departures hall.
Please to consult.
(+34) 971 789 140

People with reduced mobility (PMR) airport meeting points

You can find all these airport meeting points at people with reduced mobility section.

Restoration: restaurants and cafeterías

Palma airport disposes of restaurant and cafeterias service conveniently situated on the Passenger Terminal and Modules A, B, C and D, on public areas and exclusive passengers areas.

Security personel
Civil Guard (Guardia Civil)

Immigration affairs, VAT refund and weapons Inspection.
Passenger Terminal level 2, Departures hall.
24 hours.
(+34) 71 789 325

National Police (Policía Nacional)

Immigration affairs, passport controls, and airport security.
Passenger Terminal level 2, Departures hall.
24 hours.

Shops / Shopping area

Palma airport disposes of shopping areas conveniently situated on the Passenger Terminal and Modules A, B, C, and D, public areas and exclusive passengers areas, with food shops, Duty Free, gifts and fashion and accessories shops.

VAT refund

To request Value Added Tax (VAT) refund for purchases in Spain, you must be a non UE resident, and the purchase value for each establishment must be over 90.15. You must present the goods purchased and the "tax free" invoices for these to be stamped at the airport's duty reduction office before checking in your luggage.

VAT refund receipts stamp office (Guardia Civil):

Passenger Terminal level 2, Departures hall.

DIVA process - Electronic validation:

If you have a DIVA form that justifies your purchase, you can avoid manual stamp and do it in the automatic machines or in the reading devices for the electronic validation of the DIVA forms, located in the check-in areas.

In order to obtain the VAT Refund, after the electronic validation or the manual invoice stamp, you must go to the tax-free management entities in the airport, or send the sealed/validated invoices to the establishment in question to make the refund.

VAT refund office:

Global Exchange: Passenger Terminal level 0, baggage claim hall.
Global Exchange: Module A level 1. Boarding area
Global Exchange: (+34) 971 261 130 / (+34) 900 855 550
Best and Fast Change: Passenger Terminal level 2, check-in area.

More information available about the VAT Refund process at the Spanish airports at aeropuertosenred.com.

VIP lounges

Get all locations, features and opening hours about VIP lounges at Palma de Mallorca airport.

Weapons Inspection

Please counsult Civil Guard (Guardia Civil) airport.

Complaints and suggestions

If you think that you were not treated adequately, using any of these complementary services, please consult complaints and suggestions at aeropuertosenred.com.

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